Armenia’s Public Services Regulatory Commission (PSRC) imposed a fine of 10 million AMD on the Electric Networks of Armenia (ENA) for technical and commercial violations identified during recent inspections, according to a statement from the Commission.
The fine follows a short-term monitoring operation conducted between February 3 and 14, 2025, across three branches of the company. The inspection focused on the quantity and quality of electricity delivered to consumers and recorded by meters. The PSRC reported several deficiencies, particularly concerning the technical condition of meters and meter boxes, accuracy of energy accounting, and protection of consumer rights.
Key violations included:
- Non-compliance with meter replacement regulations: As of January 22, 2025, all induction (mechanical, non-electronic) three-phase commercial meters were required to be replaced with electronic meters capable of automated registration and reactive energy accounting, as mandated by point 241 of the Electricity Supply and Usage Rules (ESUR).
- Failure to meet data logging standards: Meters must log voltage levels and power factor (cos φ) at 30-minute intervals, in accordance with point 247(1) of the ESUR.
- Inaccurate consumption billing practices: Monthly electricity consumption must be calculated based on automated readings from the electronic meter display, not through manual comparison of beginning and end-of-month figures by an inspector, as outlined in point 75 of the Electricity Market Activity Rules (EMAR).
Although ENA provided explanations and did not dispute the recorded violations, the PSRC imposed the 10 million AMD penalty, which must be paid into the state budget within one month.
Additionally, the Commission ordered the company to eliminate all similar violations across its service area by December 31, 2025. In cases involving breaches of consumer rights, ENA is required to provide compensation. The company must also submit a full report on corrective actions to the Commission within one month.
